Shipping Policy

Mail orders are an important part of our business at City Cigar, and we are always happy to accommodate delivery needs to the best of our ability. Please note, however, that we do not ship tobacco products outside of British Columbia in accordance with federal laws protecting each provinces unique tobacco tax structure.

SHIPPING METHODS

Shipping Method #1 - Lower Mainland:

Our method of delivery is dependent on the location of the client. We currently use a third-party courier service within the lower mainland, which includes Vancouver, Burnaby, Richmond, New Westminster, North Vancouver, West Vancouver, Coquitlam, Port Moody, Delta, White Rock, and Surrey. If orders are received for any of these locations in a reasonable time before noon, we can send these out for same-day delivery. Rates vary depending on location.

Shipping Method #2 - Outside of Lower Mainland:

For orders placed outside the lower mainland but within the province of B.C., we send via Canada Post. With this method, we use Canada Post pre-paid boxes and charge only the cost of the pre-paid box - there are no 'handling' or other hidden fees. The cost of the shipping with Canada Post is dependent on the size of the order, and therefore the size of the box used. This is not express shipping so there is no guarantee of next-day or two-day delivery, however in our experience the client typically gets the package quickly, within 2-4 business days.

SHIPPING PRODUCT GUARANTEE

If any product shipped to you is damaged in transit, please let us know as soon as possible so we can remedy the situation. We strive to replace damaged products as quickly as possible.