Privacy Policy
Effective Date: September 1st, 2024
City Cigar Emporium ("we," "our," "us") is committed to protecting the privacy of our customers and visitors ("you," "your") who interact with our website, located at [www.citycigaremporium.ca] ("Website"). This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and the choices available to you regarding our use of your personal information.
1. Information We Collect
We may collect and process the following types of information when you visit our Website or interact with our services:
Personal Information: This includes your name, email address, phone number, and shipping address, which you may provide when you place an order, subscribe to our newsletter, or contact us.
Payment Information: Payment details such as credit card numbers are collected and processed through secure third-party payment processors. We do not store payment information on our servers.
Technical Information: Information about your device and browser, including IP address, browser type, and operating system, collected automatically through cookies and similar technologies.
2. How We Use Your Information
We may use the personal information we collect for the following purposes:
Order Processing: To process and fulfill your orders, including sending order confirmations and shipping information.
Customer Service: To provide customer support and respond to inquiries.
Marketing Communications: To send you promotional offers, newsletters, and other marketing communications, with your consent.
Website Improvement: To analyze and improve the performance and functionality of our Website.
Legal Compliance: To comply with applicable legal requirements and protect the rights and safety of our customers and business.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers: Trusted third-party service providers who assist us in operating our Website, conducting our business, and providing services to you (e.g., payment processors, shipping companies).
Legal Requirements: When required by law, we may disclose your information to comply with legal obligations, protect our rights or the rights of others, or prevent illegal activities.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website, understand user behavior, and personalize content. You can manage your cookie preferences through your browser settings.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Website employs industry-standard security measures, including SSL encryption, to safeguard your data during transmission.
6. Your Rights
You have the right to:
Access and Update: Request access to or correction of your personal information in our records.
Withdraw Consent: Withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions.
Opt-Out: Opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our Website is not intended for use by children under the age of 19. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at email@citycigarcompany.com
City Cigar Emporium
888 West 6th Avenue
Vancouver, B.C., V5Z 1A6
Canada
Email: email@citycigarcompany.com
Phone: 604-879-0208